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Frequently Asked Questions | Jaflong Tandoori Richmond
Welcome to the Jaflong Tandoori FAQ hub — your quick guide to everything about Richmond’s favourite family-run Indian and Bangladeshi restaurant.
Here you’ll find answers to our most-asked questions about dining in, takeaway orders, catering services, offers, gift cards, allergens, and local delivery.
We’ve designed this page to make it easier for you to enjoy authentic, freshly cooked dishes and explore our restaurant’s services with confidence.
Whether you’re planning a family meal, catering for 500 guests, or scheduling a delivery, this section covers all you need to know — from our halal ingredients and exclusive offers to booking details and Richmond community partnerships.
Still have a question? We’re always happy to help.
Call us at 0208 332 1339 or email jaflongtandoori@outlook.com — our team will respond promptly.
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About Jaflong Tandoori Richmond
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Ordering & Delivery Information
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Menu, Ingredients & Allergens
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Catering & Event Services
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Reservations & Dine-In
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Gift Cards & Special Offers
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Community, Local Events & Partnerships
Frequently asked questions
Homepage FAQsGeneral InformationOrdering & DeliveryMenu & IngredientsCatering & EventsGift Cards & Special OffersReservations & DiningCommunity & Local Connections
What type of restaurant is Jaflong Tandoori?
Jaflong Tandoori is an award-winning, family-run Indian and Bangladeshi restaurant in Richmond, serving authentic curries, biryanis, and tandoori dishes since 2008. We offer dine-in, delivery, collection, and catering throughout Richmond and surrounding areas. All meals are prepared fresh daily using premium ingredients and traditional cooking methods.
Are you a halal restaurant?
Yes, all our chicken, lamb, shrimp, jumbo king prawns, tilapia, and salmon dishes are prepared using fully halal ingredients. We exclusively use premium chicken breast in our curries and soft, tender lamb leg to ensure the highest quality and authentic flavour. Halal standards are maintained throughout our kitchen.
Where are you located and what are your opening hours?
We're located at 16 Ashburnham Road, Richmond, TW10 7NF — close to Ham, Kingston, Twickenham, and Teddington. We're open daily from 4:00 PM to 10:30 PM, and until 11:00 PM on Fridays and Saturdays. We welcome dine-in guests, takeaway orders, and scheduled deliveries.
Do you have a dine-in area?
Yes, we have a welcoming dine-in restaurant where families, couples, and groups can enjoy their meal in a relaxed atmosphere. We accept both walk-ins and reservations. For large groups, we recommend booking in advance, especially on weekends and holidays.
How can I place an order with Jaflong Tandoori?
Order directly through our website at jaflongtandoori.com for the best value and exclusive discounts. Choose from dine-in, takeaway/collection, pre-orders, or scheduled delivery. You can also call us directly on 02083321339 to speak with our team, though online discounts apply only to website orders.
What discounts and deals do you offer?
Order online and save: get 10% off all collection orders (automatically applied), or enjoy £5 off delivery when you spend £40 using code JAF5DEL at checkout. Members receive exclusive seasonal offers, festive promotions, and special deals. Sign up to our mailing list to receive offers directly to your inbox.
Do you deliver? What's your delivery area and minimum order?
Yes, we deliver within a 4-5 mile radius covering Richmond upon Thames, Ham, Petersham, Kingston, Teddington, Twickenham, St Margarets, Kew, Sheen, East Sheen, Mortlake, Surbiton, Hampton, Whitton, New Malden, and surrounding areas. Minimum order is £15. Delivery fees are displayed on our online ordering portal. For catering deliveries, we cover up to a 10-mile radius or further subject to terms and conditions.
How long do deliveries take?
Standard delivery times are 40-60 minutes on weekdays and 50-70 minutes on weekends, depending on kitchen demand. We deliver by car to ensure food safety and maintain optimal temperature in our recyclable aluminium foil containers, which preserve heat and protect the environment.
Why should I order directly from your website instead of third-party platforms?
Ordering directly from jaflongtandoori.com gives you the best prices, exclusive discounts, and fastest service. You support our family business directly, avoiding third-party commissions, which means we can offer better value to you. Plus, you get priority order processing and direct communication with our team.
What are your house specialities?
We're most known for our authentic, classically cooked dishes: Tikka Masala, Garlic Chilli Chicken, Lamb Bhuna, Jaflong Special, Chicken Achanak, Lamb Chops Bhuna, and Tandoori Chicken Bhuna. Every dish is prepared fresh daily using premium ingredients and traditional Indian cooking methods.
Do you offer meal deals?
Yes, we offer two affordable Meal Deals: Meal Deal 1 (for 2 people) includes poppadom, Chicken Korma, Bombay Aloo (small), rice, and naan — perfect for a cosy dinner. Meal Deal 2 (for 4-6 people) includes poppadoms, onion bhajis, chutneys, Chicken Tikka starter, Chicken Tikka Masala, Lamb Bhuna, Aloo Gobi, Vegetable Curry, rice, and naan — great value for families. No substitutions for these fixed meals.
Do you offer vegetarian, vegan, and gluten-free options?
Absolutely! We have a wide range of vegetarian and vegan curries, dals, and tandoori dishes. Many items can be prepared gluten-free or dairy-free upon request. Please note: our naan breads contain dairy, while our roti, chapatti, and puri do not. Please call us on 02083321339 to confirm specific dietary requirements before ordering.
Do you provide catering services for events?
Yes, we cater for all occasions — weddings, birthdays, corporate events, school fairs, religious celebrations, and charity events. We serve 10 to 500+ guests with flexible catering options. We deliver within 10 miles, or further subject to terms and conditions. We provide delivery, setup, and serving on-site if required.
Can you design a bespoke catering menu?
Absolutely. We work with you to create a fully customised menu tailored to your event theme, guest preferences, dietary requirements, and budget. We offer both set menus and custom options — no two events are the same, and we pride ourselves on making your event successful.
Do you sell digital gift cards?
Yes, our digital gift cards are available for any amount and are the perfect foodie gift. When you purchase, you can choose to have it sent instantly or scheduled for a special occasion. Add a personal message and we'll send a beautifully designed digital card to your recipient.
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